Terms of Service

1. Acceptance of Terms

By accessing or using Connect Wave's AI Sales Ops Platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

Connect Wave provides an AI-powered Sales Operations Platform that integrates with WhatsApp to provide:

• Automatic lead creation and assignment
• AI sentiment analysis and lead scoring
• 24/7 AI auto-responder capabilities
• WhatsApp group analysis and insights
• Campaign management and contact organization
• Multi-user role management

3. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for:

• Safeguarding your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your team members comply with these Terms

4. WhatsApp Integration

Our Service integrates with WhatsApp Business API. By using our Service, you acknowledge that:

• You must comply with WhatsApp's Business API terms and policies
• You are responsible for obtaining proper consent from your customers
• You will not use the Service for spam or unauthorized messaging
• We are not responsible for WhatsApp's service availability or changes

5. Acceptable Use

You agree not to use the Service to:

• Send unsolicited or spam messages
• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit malicious code or harmful content
• Attempt to gain unauthorized access to our systems
• Use the Service for illegal or fraudulent activities

6. Data and Privacy

Your privacy is important to us. Our data practices are governed by our Privacy Policy. By using the Service, you agree that:

• You own your data and can export it at any time
• We process data in accordance with our Privacy Policy
• You are responsible for obtaining customer consent for data processing
• We implement industry-standard security measures

7. Subscription and Billing

Our Service is offered on a subscription basis. By subscribing, you agree to:

• Pay all fees according to your chosen plan
• Automatic renewal unless cancelled
• 30-day notice for plan changes or cancellations
• No refunds for partial billing periods

8. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Connect Wave and its licensors. The Service is protected by copyright, trademark, and other laws.

9. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will cease immediately.

10. Limitation of Liability

In no event shall Connect Wave, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

11. Disclaimer

The information on this Service is provided on an "as is" basis. To the fullest extent permitted by law, Connect Wave excludes all representations, warranties, conditions, and terms whether express or implied.

12. Governing Law

These Terms shall be interpreted and governed by the laws of the State of California, United States, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: [email protected]
• Address: 123 AI Innovation Drive, San Francisco, CA 94105
• Phone: +1 (800) CONNECT