Privacy Policy

1. Introduction

Connect Wave ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Sales Ops Platform service ("Service").

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Contact us for support
• Subscribe to our service
• Participate in surveys or promotions

2.2 WhatsApp Data

Through our WhatsApp integration, we may process:

• Message content and metadata
• Contact information
• Conversation history
• Group participation data

2.3 Usage Information

We automatically collect information about your use of our Service:

• Device information (IP address, browser type, operating system)
• Usage analytics and performance metrics
• Feature utilization data
• Log files and error reports

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Process AI analysis and insights
• Improve and develop new features
• Provide customer support
• Send administrative information
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. AI Processing and Machine Learning

Our AI systems process your data to provide:

• Sentiment analysis of conversations
• Lead scoring and classification
• Automated response generation
• Group conversation insights
• Predictive analytics

We do not use your data to train AI models that benefit other customers. Your data is processed only to provide services to your organization.

5. Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given us explicit consent

6. Data Security

We implement appropriate security measures to protect your information:

• Encryption in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication
• SOC 2 Type II compliance
• Employee training on data protection

7. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it immediately.

11. Third-Party Integrations

Our Service integrates with third-party platforms, including WhatsApp Business API. These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third parties.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR). We process your data based on legitimate interests, contract performance, or consent, depending on the specific processing activity.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice.

15. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Address: 123 AI Innovation Drive, San Francisco, CA 94105
• Phone: +1 (800) CONNECT
• Data Protection Officer: [email protected]